Privacy Policy

Privacy Policy

1. Introduction / Data Controller

This Privacy Policy outlines how PulseSpark.ai LLC ("PulseSpark.ai") handles personal data in connection with its services, including its website (www.pulsespark.ai and www.pulsesparkai.com). We are committed to protecting user privacy and ensuring transparency in data practices.

2. Contact for Data Protection

For any questions related to data protection, you may reach out to us at:

Email: info@pulsespark.ai

Mailing Address: PO Box 536, Scottdale, PA 15683

3. Types of Personal Data We Collect

A. Automatically Collected Data

When using our website or services, certain data is gathered automatically, including:

  • Browser type and version

  • Internet service provider details

  • IP address and device identifiers

  • Date, time, and duration of website interactions

  • Pages visited and navigation patterns

  • Operating system and device specifications

B. User-Provided Information

We collect personal details that users provide voluntarily, including:

  • Account Registration Details (name, email, contact information, password)

  • Company and Billing Information (company name, payment details, address)

  • Correspondence Data (customer service interactions, inquiries, and feedback)

  • Data Input into AI Tools on Our Platform

C. Cookies and Tracking Technologies

We use cookies and similar technologies to capture information such as:

  • User behavior on our website

  • Device-specific data for optimization purposes

  • Unique identifiers for analytics and advertising (if consented)

D. AI Service Usage and Disclaimers

When using our AI-powered services:

DO NOT input sensitive personal information, including:

  • Social security numbers

  • Credit card information

  • Healthcare data

  • Personal financial information

  • Passwords or security credentials

Be aware that AI models can:

  • Make mistakes or generate inaccurate information

  • Produce unexpected or incorrect results

We are not responsible for AI output accuracy or consequences of using AI-generated content.

4. Purpose and Legal Basis for Data Processing

We process personal data for:

  • Account Registration & Management

  • Service Delivery

  • Customer Support

  • Security & Fraud Prevention

  • Legal Compliance

  • Marketing & Communications

  • AI Model Enhancement & Platform Improvement

  • Integration with AI and Technology Partners

  • Service Performance Optimization

  • Enhanced Feature Delivery

5. Third-Party Services and Data Processing

A. Payment Processing

  • All payments and subscriptions are processed through Stripe.

  • Monthly billing is handled automatically through Stripe.

  • Your payment information is stored securely by Stripe, not by PulseSpark.ai.

  • We receive only limited payment confirmation data and do not have access to your full payment details.

B. AI and Technology Partners

We integrate with leading technology providers, including but not limited to Google, Microsoft, OpenAI, Amazon, DeepSeek, and others. When you use our services:

  • Your queries and inputs may be processed by these third-party AI providers.

  • Results and outputs are generated using these services.

  • Usage patterns and interaction data may be collected for service optimization.

  • Each service provider is required to maintain appropriate security measures and use your data only for specified purposes.

C. Data Protection Measures

  • We carefully select our service providers based on their security and privacy standards.

  • We maintain data processing agreements with our service providers where required by law.

  • Service providers are only given access to data necessary for their specific function.

6. Subscription Terms & Cancellations

  • PulseSpark.ai operates on a month-to-month subscription basis unless otherwise specified.

  • Users may cancel their subscription at any time through their account dashboard.

  • Cancellations take effect at the end of the current billing cycle, and no refunds are provided for partial months.

7. "As Is" Disclaimer

  • PulseSpark.ai provides its services "as is" without any guarantees regarding performance, uptime, or accuracy.

  • AI-generated results may vary and should be used with caution.

  • Users assume responsibility for verifying AI-generated content before applying it.

8. Refund Policy

  • All sales are final; no refunds are issued.

  • If refunds are available under certain conditions (e.g., prorated refunds for annual plans), they will be explicitly stated.

  • Users can contact info@pulsespark.ai for billing-related inquiries.

9. Marketing Communications

We send various types of email communications:

  • Service updates and account notifications

  • Product features and improvements

  • Usage reports and analytics

  • Marketing and promotional content

Users can opt out of marketing communications:

  • By clicking the unsubscribe link in any marketing email.

  • By emailing info@pulsespark.ai with their request.

Account-related and essential service notifications cannot be opted out of.

10. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption for data in transit and at rest.

  • Secure API integrations with our technology partners.

  • Regular security assessments and monitoring.

  • Access controls and authentication requirements.

11. Use of Data for Platform Development

A. Data Collection and Usage for Platform Enhancement

We collect and analyze user interactions and AI-generated content to:

  • Improve our AI models and platform performance.

  • Develop new features and capabilities.

  • Enhance user experience and service quality.

  • Train and fine-tune our proprietary systems.

B. Data Used for Development

The following types of data may be used for platform development:

  • User queries and inputs (excluding personal information).

  • AI-generated outputs and responses.

  • Usage patterns and interaction data.

  • Performance metrics and error logs.

C. Data Protection During Development

When using data for development:

  • All data is anonymized before use in development.

  • Personal identifiers are removed.

  • Data is aggregated where possible.

  • Strict access controls are maintained for development data.

D. Opt-Out Rights

  • Users may opt out of having their data used for platform development by contacting info@pulsespark.ai.

  • Opting out may limit certain platform features or improvements.

  • Essential service data will still be collected for normal operation.

12. Data Retention & Deletion

Personal data is retained only as long as necessary for service provision, legal requirements, and legitimate business interests. Once no longer required, data is either deleted or anonymized.

Users can request account termination and data deletion by:

  • Submitting a request to info@pulsespark.ai.

  • Verifying account ownership before deletion.

13. Privacy Policy Updates

This Privacy Policy may be updated periodically. The most current version will always be available on our website. We encourage users to review it regularly.

For any questions or concerns, please contact info@pulsespark.ai.